COM Surrogate Has Stopped Working Fix: Windows Vista

5 05 2007

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Date : May 5, 2007
Categories : Technical, Windows

50 responses

22 05 2007: chim3ra (04:02:23) :

Thanks alot man helps alot
22 05 2007: chim3ra (04:03:36) :

Thanks alot man helps alot
works fine to me
22 05 2007: chim3ra (04:04:34) :

Thanks alot man helps alot
works fine to me:D
22 05 2007: Dave C (09:21:22) :

For those running AVANT Browser and who apply the DEP fix for this by adding dllhost.exe to the DEP listing!!!

This will cause Avant Browser, and possibly other browsers and programs to also Stop Working!

Workaround (Tested) – Add Avant Browser EXE to the same DEP list, and in the same manner as you added dllhost.exe, and it will work again. Same goes for any other programs that may stop working right after applying this COMM Surrogate fix.
28 05 2007: Michael Green (17:24:00) :

Thanks alot
Its sorted my problem out with no worrys, I didn’t need the last paragraph though, just as well as I couldn’t find it anyway.
Thanks
Michael
6 07 2007: Chris J. Breisch (21:27:32) :

Don’t have Nero. Don’t have Divx. Can’t make such changes to DEP in 64-bit Vista.

I appear to be screwed for the time being.
11 07 2007: Lynn (14:33:49) :

Try to fix the ” COM Surrogate has stopped working” problem with my boss Laptop. Still waiting is it OK or not. When It’s OK, will let you know
11 07 2007: Lynn (15:43:23) :

Hi there, Thank you so much, it’s really sort it out the problem. Now my boss not complaint for that pop up. Thanks GOD, less headache today.
18 07 2007: Pj (07:30:06) :

i think the com is the problem with my video editing software
every time i go to save and finish the movie into a playable format *avi .exc
the program freezes then closes
after this “fix” i cant even open up a program that has to do with video, pictures, or audio. any one else have this problem
- PJ

p.s. – going through files is fine though
1 08 2007: Robert (09:32:21) :

I’ve tried the DEP settings, the Nero update, the Divx update & i’ve renamed both the nevideo.ax & nevideohd.ax with the .bak and still nothing
31 08 2007: Sam (09:35:38) :

Great, It’s working.
Thanks a lot.
Sam
2 09 2007: joe (12:32:29) :

the first shortcut solved the problem of my video programs crashing. but i still get the error when viewing thumbnails in explorer and in wmp.
3 09 2007: joe (08:21:06) :

Ok, looks like i got it working. I just uninstalled all my divx programs. then reinstalled the current version of ffdshow. I think its in version 6.1 now so if you dont have the latest you might want to give it a try. http://www.afterdawn.com/software/video_software/codecs_and_filters/ffdshow.cfm

I still have my settings to turn off DEP for certain programs like outlined above though. But my computer seems to be back to normal.
30 09 2007: Shona (19:48:10) :

Wohoo! Thanks soo much! I have been trying to find a cure for this for soo long
3 11 2007: airrunkle (11:19:33) :

thanks a lot!
23 12 2007: chrisobi (04:54:35) :

Thanks a lot for your advise it works for me, how do i remove rest of nero program from my computer called Nero Scout, pls advise, manny thanks, Merry Xmas & lovely Happy New Year 2008
31 12 2007: crematory125 (16:08:08) :

This fix doesn’t work on 64 bit Vista…unfortunately.Anyone has an alternative solution for this f…king COM Surrogate error?
3 01 2008: Colin Pachl (18:03:13) :

Installing the Vista Codec Bundle was the key. Thanks!
14 01 2008: arjun (23:09:07) :

Thanks a lot man.
I really got rid of the bloody thing ‘COM SUROGATE HAS STOPPED WORKING’.
Basically I removed softwares on after the other nero , vlc,divx.
restored the system .. no result..
Then I removed the klite kodec .
then onwards the error message did not appear..
Thanks a lot again..
14 01 2008: arjun (23:12:36) :

And one more thing is I have also checked the ‘Turn on DEP for all programs and services except those I select’ and added hostdll.
20 01 2008: Pravin (23:57:51) :

no nero or divx the only software was Roxio – still same issue;;;plz comply
19 02 2008: Gary Finley (19:35:33) :

This does not work with 64 bit Vista. Error can not set DEP with 64 bit. Does anyone have any sugestions.
1 03 2008: graham thompson (13:03:37) :

sweet as a nut this worked a treat for me as I was getting this problem when i tried to access movies on my western digital external passport drive. Now happy to say no mor COM Surrogate has stopped working messages popping up. Well happy thanks.
17 03 2008: ronnie (08:45:24) :

i am getting very upset my computer dell has a maessage it says com surragagte has creased i dont no what to do pleas eemail me and help fast
22 03 2008: Alex (03:36:44) :

Thank you!!!
22 04 2008: Tadas (01:50:08) :

what to do with vista 64-bit, which don’t allow to stop DEP on 64-bit applications ?
16 05 2008: pordopkm (00:45:55) :

hey!!!1
i did what you said to do, and it still is not working!
i dont have nero nor DivX, so im pretty annoyed. i dont know what to do!
anyone can help me?
16 05 2008: Wm Osborne (06:47:40) :

seems to have done the trick for me also.
Thanks
17 05 2008: Lydia (19:27:22) :

This didn’t work for me, and on top of that, it’s broken my movie maker. I’m downloading SP1 right now and installing it to see if maybe that helps fix the problem.

Will let you know the results.
17 05 2008: Lydia (20:09:10) :

Even installing SP1 didn’t fix it. Looks like my WMM and whatever else are permanently broken. Just further testimony to: Don’t Buy Vista.
13 06 2008: TOM (12:22:41) :

Thanks for the tip.Cheers
19 06 2008: Benjamin (17:18:23) :

The original solution at the top of the page worked perfectly. However now my guest account has stopped working completely. Nothing loads up when I log into the guest account. I get allot of error messages which pop up, and all the shortcuts on my desktop are blank. The error messages are all the same. They say the “insert program name” can not open. Then Vista attempts to ask me to choose a program to open the processes which effectively make my guest account not turn on. Please do not tell me I have to go back in and manually add ALL of those programs to that list as the fix above mentions for the comm surrogate error?

These are all of the windows which “Instantly” pop up as I attempt to load the guest account.

1. MSASCUI.exe
2. Nerocheck.exe
3. Rthdvcpl.exe
4. Zclient.exe
5. Language.exe
6. Ufseagnt.exe
7. Updreg.exe
8. Winampa.exe
9. Rundll.exe
10. Khalmnpr.exe
11. Volpanlu.exe
12. Reader_Sl.exe
13. Jusched.exe
14. CTXFhelp.exe
15. Logitech Setpoint.exe
16. Sidebar.exe
6 07 2008: Nick (10:09:40) :

Thanks a ton! I have Vista x64 and it worked perfectly!
10 07 2008: Milesh (16:25:04) :

Hi

Its working fine with me…what is the use of comsurrogate..if i add this in EDP any problem will come

Thanx for the solution

Milesh
19 07 2008: andy (07:08:30) :

Thanks guys, it can solve the problem when i uninstall nero 7.5..
good job..
Thx very much…
3 08 2008: Tech guy (20:33:49) :

Information rich article.thanks
16 08 2008: re729 (02:58:11) :

doesnt work. still cant play the film. com surrogate stopped working, windows media player stopped working
28 08 2008: Guy (05:02:52) :

For vista 64 byte switch over to the sysWOW64 to disable the dllhost.exe
10 09 2008: Sam (23:05:04) :

The first fix worked for me and it was driving both my wife and I nuts – thank you!
11 10 2008: Fernando (03:14:28) :

great job….thank u from Chile.
works fine
20 10 2008: Andrew (20:12:05) :

thnkx dude..its working great..
19 11 2008: Saurabh (20:17:48) :

Thanks a lot for this post
I was using vista on dell from 1 month only and this error was from day one .
i contacted dell suppport through email and they have given me the link of your post .

Thanks
24 11 2008: steban (23:44:47) :

it didn’t work… I don’t know how to fix the problem….. help me please =(
25 11 2008: binob (02:36:47) :

thanx 4 the solution…,great job.
24 12 2008: justin (15:31:26) :

http://www.justinjacob.com
13 01 2009: joe (04:11:21) :

Thanks, ffdshow option worked, I upgraded it and now I don’t have that com surrogate thing popping up any more
11 02 2009: Michel (19:42:21) :

Rename extension AVI to DIVX
18 02 2009: Windows 7 Tweak (11:10:56) :

nice post……………….

This error is an annoyance for both windows vista and windows 7 users,who also install Nero.
24 02 2009: BK (23:51:45) :

if you don’t have nero and you’ve don’t have urge and you keep trying to but still get teh message.

try uninstalling your codecs and installing the k-lite codec pack.
4 03 2009: micah5five (22:44:00) :

Vista 64bit FIX for Com Surrogate

After DAYs of trying to find a fix for the stupid com surrogate for my Vista 64bit computer, I finally found it. I tried everything under the sun even contacting windows and my computer support and no help.

all you have to do is 1 thing. Download the K-lite Codec Pack (64-bit) 2.1.0

and walaaa Done No com surrogate. I’m excited and Had to share